BEMS Support Offering Made Easy BEMS Support Offering Made Easy Callout Our 24/7 Callout Bureau provides access to a pool of experienced engineers, where first-line telephone support is provided. With a 4 hour response option built into a maintenance contract, a well trained engineer can quickly respond to any emergencies that may arise and will attend site whenever required. Our Remote Connection Service also plays an important role, allowing our engineers to access your system. It’s often possible to diagnose faults, make adjustments to system parameters and placate pressing issues safely, quickly and easily without the need for site attendance. Our cloud-based Client Portal provides a collaborative space for End Users and engineers to track PPM and system issues. A complete audit trail ensures that issues remain highly visible and are progressed through to completion whilst an asset register provides an up-to-date reflection of system health.